Terms of Service

Welcome to The Dog Box! The Dog Box website and its offerings are brought to you by PETSCRIBE (hereinafter “The Dog Box”,”PETSCRIBE” “we” “us” or “our”), a Bangalore, India based partnership firm. PETSCRIBE owns the brand ‘The Dog Box’ and the terms ‘The Dog Box’ and ‘PETSCRIBE’ have been used interchangeably in this document. These terms and conditions (hereinafter “Terms and Conditions”) define the terms of use of the website www.thedogbox.in and all products and services that we provide to our users (hereinafter “user,” “client,” “you” or “your” ). The Dog Box is a monthly subscription service that delivers dog care products sourced from various other brands and companies in the dog care market. We charge a monthly subscription service in return for getting these products delivered to your doorstep. Therefore, the access to the website, use of our services and the subsequent purchase of our products are all subject to the Terms and Conditions mentioned in this document and the Privacy Policy that may be accessed from the website.

Agreement to the Terms

By the usage of our Website or subscribing to our offerings, you indicate your unconditional agreement of the following Terms and Conditions. Please read them cautiously, as they may have been modified/tweaked since the last time you would have visited.

Scope of our Service

The Dog Box runs this Website as a service offering to the community of users that browses and interacts with the website. These users are bound to the terms and conditions in this document.
You are liable for obtaining any gadget and the subsequent internet carrier services in order to access our website and for paying the respective amount for the offer that you have chosen. We may additionally suspend, change, or stop the website or the chosen offer in entirety or just certain parts of it, at any point of time and for any reason, without having the obligation to inform our users in advance. The Website may also become inaccessible from time to time in order to enable us to carry out any maintenance activities or on account of resolving any technical glitches or any other such malfunction that it may face or due to any other reason.

Content of the Website

Clients have an individual, non-exclusive, non-transferable, right to access and utilize the Content of this Website with respect to these Terms and Conditions. The expression "Content" signifies all information, text, content, pictures, info, data, programming, software, links or other materials that are available through the Website or its services, regardless of whether made by us or given by someone else to show on through our services or on the webpage.
There may be typographical errors, grammatical errors, other accidental mistakes or blunders for which we cannot be held liable in any way possible. Additionally, we maintain all the authority to make amendments to the name of the documents, content on the website, specifications and descriptions of any product or services as well as any other information without having the obligation to give any notification of such changes.
You may view, duplicate, download, and print Content that is accessible on this site or through the Services, subject to the accompanying conditions:

  • The Content provided cannot be amended or modified in any way possible.
  • No part of this website or its contents should be duplicated or transferred in any way, or appear anywhere else either electronically or mechanically.
  • Copyright, trademark, and other exclusive and proprietary symbols should not be expelled.

Nothing contained on this Website ought to be understood as giving permission, by suggestion, estoppel, or something else, any permit or license to utilize this Website or any Content showed on this Website, using framing or something else, aside from:

  • As explicitly allowed by these terms of utilization; or
  • With our earlier composed authorization or the consent of such outsider that may claim the trademark or copyright of the material shown on this Website.

Registration, Subscription and Sales

In order to begin one's subscription of ‘The Dog Box’, you will have to register as a user on our website. You will have to provide details regarding your dog as well as valid contact details information about yourself along with payment information that you are going to use to make payments for your purchases. You will also have to create a password for your account, whose safekeeping is completely your responsibility. The Privacy Policy of PETSCRIBE governs all the information that you have provided us and it is your obligation to to keep your registration information up to date through the user dashboard provided to you on the website.
As a client of The Dog Box, you give your consent to receive emails and any messages (Text and WhatsApp) regarding any promotions, offers, updates and any other information, including those by our third party partners. Additionally, a newsletter may be sent to you periodically.If you do not wish to receive any or all of such information you can opt out by emailing us your request at info@thedogbox.in with ‘OPT OUT’ in the subject head or you can do so clicking on the unsubscribe option if it is provided in the email in question.

Monthly Deliver

As a subscriber to the service of The Dog Box , you will receive a parcel every month having a wide selection of products or services that are curated by us for your dog. The selection includes but is not limited to the following; food, treats, toys, accessories, grooming products and much more. This selection of products usually changes from month to month, unless otherwise specified by you in which case we will make our best efforts to accommodate such a request. Additionally, we at The Dog Box cannot assure you that an option available at a certain time will be available in the future as well.
It Must Be Noted That by Subscribing to Our Service You Give Your Consent to Pay the Subscription Fee as Per Your Chosen Plan and Time Period for the Box Supplied to You Each Month.

Billing and Payments

Prior to delivery, the price of the Products and/or Goods is payable in full. We accept the following methods; debit card, UPI, Bank Transfer, Credit Cards, E -Wallets, and credit cards. Based on your plan selection, you will be automatically charged for continuing your subscription. If you have agreed to a subscription period of more than one month (e.g., a six-month plan, a twelve-month plan), you will automatically be charged for renewing your subscription at the end of your current plan for the same period as your existing plan unless you cancel your subscription prior to the billing date.
For your ease and to let you enjoy continued advantages of our service, as a customer, if your form of payment meets its expiry date, you do not edit your payment details and you have an ongoing subscription, you authorize us to continue charging the payment method including stretching the expiration date until you or the presiding payment method card company inform us that the mode of payment is no longer acceptable. If you plan to forego your monthly subscription with us, we advise you to cancel your membership before the payment due date.
We use a third party payment gateway to process all your transactions. Therefore by submitting your payment information, you give The Dog Box the freedom to hold and store your information with the third party payment platform, which may vary from time to time; you agree that The Dog Box will neither be accountable nor liable for any third party mistakes, errors and failures in properly securing that information. All financial issues pertaining to your payment information are subject to the provisions of the terms of service of the third party payment gateway provider; the latest version of which is https://razorpay.com/terms/. You agree that we may switch the third party payment platform and migrate your data to another payment gateway provider that uses a secure socket layer technology (SSL) or other equivalent protection software to encrypt your data.

Risk of Loss and Shipping

Shipping and handling costs are included with your order, unless otherwise specified at the time of purchase. However, the given dates of delivery are just estimates and the actual delivery date might differ. For claims related to loss / damage, you should email us at info@thedogbox.in within 15 days of your delivery date if you believe that all or part of your order is missing or damaged, or if you suspect that your box has been compromised. Please do provide us with a detailed reasoning for the same in your email, as it will help us assist you better and resolve your issue quickly.
Replacement of items that have been shipped to you, but reported as not received is subject to our investigation which may include confirmation of postal service. We can have your account modified at our discretion. If we believe foul play is being practised, repeated claims about merchandise being undelivered can result in your subscription being cancelled.


You will be charged the Local tax that is applicable on your purchases (GST).

International Access

This Website can be viewed from various countries besides India. This Website and its offerings include, unless otherwise specified, products or references to products only available within India and its territories. Any reference given on the website does not mean that its offering will be made available outside India. You are responsible for complying with your local laws and regulations when accessing and using this website from outside India.

Cancellation of Membership

We are working really hard to ensure that you enjoy your subscription; however, you can cancel your existing subscription through the customer dashboard page that you can access through by logging into your account on the website. You will have to amend/cancel your subscription before the first day of every month in order for us to make the required changes. If you fail to do so, we will automatically renew your membership, and subsequently charge you for the subscription period based on your current subscription plan.
Your Subscription is Always on Ongoing/ Continuous Unless and Until You Cancel It. in a Scenario Wherein, You Cancel Your Membership Before the End of Your Current Subscription Period, You Will Be Charged Till the End of the Existing Subscription Period. Additionally, as Soon as You Cancel Your Subscription, You Will Lose All the Benefits of That Subscription Immediately, Including Any Boxes That Are Yet to Be Delivered.
your Subscription Will Continue Until You Cancel the Subscription. If You Fail to Cancel Your Subscription Before the First Day of the Month in Which Your Subscription is Due for Renewal, It Will be Termed That You Have Agreed to Continue Your Subscription. Subsequently, You Will Be Charged Automatically for the Renewal of the Subscription for the Same Period as Your Existing Subscription.
All the requests for cancellation gotten after the first day of the calendar month will be deemed to apply from the next calendar month.
Without warning, we may revoke your subscription for behavior that we consider to be violative of these Terms and Conditions or our policies, detrimental to our business interests, or if an account is found to be inactive. An account will be deemed to be inactive if no login has taken place for a period of 12 months.

Limitation of Liability

Under No Circumstance Shall the Dog Box or Its Officers, Directors, Employees, or Affiliates Be Liable to Any Client of This Website or Any Other Individual, Organisation, Entity or Institution or for Any Direct, Indirect, General, Incidental, Consequential, Special or Exemplary Damages (Including, but Not Limited to, Damages for Loss of Profits, Loss of Information, Loss of Use, or Costs of Obtaining Substitute Goods or Services) Emerging Out of the Use, Inability to Use, Unapproved Access to or Use or Misuse of the Offerings or the Webpage or Any Data Contained Herein, if Based Upon Warranty, Contract, Tort (Negligence Including), or Otherwise, Even if the Possibility of the Losses Has Been Advised.
you Agree That the Full Cumulative Liability of the Dog Box on Account of All These Terms and Conditions, the Website, the Content, or Any Product or Services Whether in Contract, Tort, or Otherwise Shall Not Be More Than the Amount You Paid to the Dog Box in the Calendar Month in Question.


By accessing this website, our Services or shipped Goods, you agree to indemnify, hold innocent and protect The Dog Box against any lawsuits, damages, injuries, penalties, and all fees and expenses of defending, including but not limited to, attorneys ' fees, arising directly or indirectly from a claim by a third party arising out of your use of this website, products or services by you or any any other individual or entity who has accessed the website using your login credentials.

Content Submitted by Users

Accuracy: You may use this website without providing personal identifiable information (but by not subscribing to our Services). For additional information on our policies for managing personal identifiable information, please refer to our Privacy Policy. Furthermore, if you choose to send information on this Website to register or engage in a program, event or promotion or to use our Services, you consent to provide reliable, full and up-to-date information as required on the screens that collect information from you.
Liability: We are not accountable or liable for the actions of users or for any thoughts, viewpoints and comments shared in Content posted to our Website for public display, such as through a chat room or an online discussion forum. We do not prescreen online discussion boards or chat rooms, if any, for any material that has been posted. We act as a passive medium for such dissemination in respect of such forums and chat rooms and are not liable for the Content that has been posted. Any views, recommendations, comments, programs, products or other information contained in Content shared or made available by members of an online discussion site or chat room are those of the respective author(s) or distributor(s) and not of The Dog Box.
We do not support or promise the authenticity, completeness, or utility of any such Material. You yourself are responsible for ensuring that no material posted to this Website is produced in violation of any other person's or entity's copyright, trade secret or other intellectual property rights. You are entirely responsible for any damages arising from any violation of copyrights, trade secrets or other intellectual property rights, or any other harm resulting from your downloading, publishing or submitting of any Content to this Site.
Monitoring: We have the right, but not the responsibility, to review material posted to our Website via an online discussion platform or chat room, to assess compliance with these Terms and Conditions and any other relevant rules that we may create. We have the right to edit or delete any content sent to or posted on any online discussion forum or chat room established through this Website at our sole discretion. Without excluding the above, we have the right to remove any material that is considered to be in violation of these Terms and Conditions or otherwise termed unacceptable by The Dog Box in its absolute discretion, and you are entirely liable for the content you add to this Website.

Content that is Prohibited

You agree to follow the below mentioned standards of conduct while using our Website or any chat room, online discussion platform, or other service provided by our Website. You also accept that you will not approve or encourage any other person's attempt to use our website or any associated chat room or discussion forum to:

  • Transmit any illegal, dangerous, violent, aggressive, defamatory, insulting, indecent, disgusting, pornographic, lewd, lascivious, or otherwise inappropriate content as explained under the prevailing laws in India.
  • Use a name or phrase deemed to be offensive by The Dog Box, in its sole discretion;
  • Additional defamatory announcements;
  • To publish offensive or ethnically or racially unacceptable materials;
  • Upload Material that infringes the patent, trademark or trade secret of another entity;
  • Post unsolicited advertisement or marketing of products or services illegally;
  • Harass, attack or deliberately insult another person or entity, or cause distress;
  • Impersonate someone else;
  • Promoting, soliciting, or participating in any multi-level promotion or pyramid scheme;

Submitted Content

The Dog Box does not claim ownership of any materials you make available through the Website. You grant The Dog Box an indefinite, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sub-license such materials or any part of such materials in respect of any materials you request or make available for use on the Website. You hereby represent, warrant and agree that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified above to The Dog Box. You further claim, warrant and pledge that any materials you provide will not contain libellous or otherwise unlawful coercive or offensive content. The Dog Box shall be entitled to use any content submitted by you without any obligation of confidentiality, attribution or compensation to you.


The Dog Box services are available only to, and may only be used by, individuals who are 18 years and older, who may enter into legally binding contracts under the applicable law. Individuals under the age of 18 could use this service only in accordance with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for all activities, subscribers and purchasers.

Intellectual Property Rights

Unless otherwise mentioned, all Content on this Website is the property of The Dog Box and/or its affiliates or licensors and is protected from unauthorised copying and dissemination by copyright, trademark law, international laws and other intellectual property laws of India. Product names will be trademarks or registered trademarks of their respective owners.
We do not claim ownership of the content submitted by users without permission from The Dog Box and with the expectation that such material will be made publicly available via our website. By submitting such Content, however, you agree to grant us a worldwide, royalty-free, universal, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivative works from, and publicly display or showcase such Content. This license may remain in effect until we uninstall the content from our networks.

Copyright Infringement; Notice and Take Down Procedures

If you believe that any material on this website violates your copyright, you may request that it be removed. This request must bear the signature (or an electronic version) of the copyright holder or an authorized representative and must include the following information:

  • Identification of the copyrighted work that you believe was infringed, including a description of the work and, where possible, a copy or location of the authorised version of the work;
  • Identification of the material that you believe has been infringed, Its website location or any other relevant information that will enable us to locate the data;
  • Your name, address, telephone number and email address;
  • A statement that you believe in good faith that the alleged use of the materials is not approved by the copyright owner, his agent or the law;
  • Upload Material that infringes the patent, trademark or trade secret of another entity;
  • Post unsolicited advertisement or marketing of products or services illegally;
  • Harass, attack or deliberately insult another person or entity, or cause distress;
  • Impersonate someone else;
  • Promoting, soliciting, or participating in any multi-level promotion or pyramid scheme;

In order to safeguard the rights of copyright holders, we maintain a policy for the termination, in extreme circumstances, of subscribers of this website who are repeat infringers.


When you register to participate in the Dog Box services on this website, you might need to set up a login ID and password. You are responsible for protecting your login and password from unauthorized access, and you are responsible for any activity that occurs on your account (including, without limitation, financial liabilities). You consent to notify us immediately if you feel that your username or password has been or may be used without your permission to take appropriate action. We are not responsible for any loss or damage caused by your inability to protect your login and password.

Disclaimer of Warranty

You Are Therefore Responsible for Determining if the Products Are Suitable for Use or Consumption by Your Dog. We Are Not Able to Provide Any Assurance Concerning Allergies. Under No Circumstances Shall We Be Liable for Any Loss or Damage Induced by Your Use of the Products or Your Dependence on Any of the Items on This Website. Your Sole and Exclusive Remedy Arising From or Relating in Any Way to Any Product Shall Be the Replacement or the Credit Towards Another Monthly Shipment, in the Dog Box's Authority.
except as Expressly Provided Herein, All Products Supplied, and All Text, Images, and Other Information on or Accessible From the Website Are Provided "as is" Without Warranty of Any Kind, Either Verbal or Written, Including Though Not Limited to the Consequential Damages of Enforceability, Fitness for a Particular Purpose, and Semi-infringement. Specifically, but Without Limitation, the Dog Box Does Not Warrant That:

  • The Information Available on the Website is Free of Errors;
  • Identification of the material that you believe has been infringed, Its website location or any other relevant information that will enable us to locate the data;
  • The Products or Services Are Not Deficient;
  • The Functions or Services (Including the Products or Services on the Downloading and Services) Provided on the Website Will Be Continuous, Reliable, or Free of Blunders;
  • This Website or the Server(S) That Makes It Available Are Free of Viruses or Other Harmful Components.


Exclusion of Certain Jurisdictions or Limitation or Exclusion of Liability for Incidental or Tortious Interference. Accordingly, Some of the Above Limitations May Not Be Applicable to You.

Links to Third-Party Websites

This website can contain links to third party websites that are provided as a convenience to you. Any 3rd-party website accessed from our website is distinct from The Dog Box and we have no control over the content of such domains. We are not responsible for the content of any linked site or for any loss or damage that may arise in connection with your use of such links or dealings with the providers of such third party websites.

No Implied Endorsements

In no case should any reference to a third party or a third party to a product or service be construed as an approval or endorsement by The Dog Box of that third party or of any product or service given by a third party. Likewise, a link to a third party website does not imply that we approve or take any responsibility for the content or use of that website. The Dog Box does not endorse, constitute or justify any product or service offered by any third party through an online discussion forum or chat room accessible through this website and will not be a party to, or in any way supervise, any transaction involving any third party operator of products or services. As with the purchase of a product or service through any means, channel or environment, you are responsible for the exercise of reasonable judgment and caution.

Jurisdictional Issues

We do not claim that the content on this Website, or the Products or Services we offer, is suitable or available for use outside India. Those who choose to access this website from outside India do so on their own initiative and at their own risk and are responsible for abiding with applicable local laws.


We may terminate any monthly subscription or access to our website or services, including access to any online discussion forum or chat room, at our sole discretion, for any reason and at any time, with or without prior notice. It is our policy, at our absolute discretion, to expunge users who breach these terms and conditions. You acknowledge that we will not be liable to you or any third party for any termination of your access to our Website or Services.


These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Karnataka and India, ignoring any concept of conflict of law.
Any dispute arising out of or relating to these Terms and Conditions shall be finally resolved by arbitration conducted in the English language in Karnataka, India pursuant to the Arbitration and Conciliation Act, 1996. 'The parties shall appoint a sole arbitrator who may be mutually agreed upon by the two parties' The parties shall also bear the costs of the arbitration (except that the winning party is entitled to the award of fair attorneys' fees incurred in connection with the arbitration in the sum that may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both parties and enforceable by any court of competent jurisdiction. Notwithstanding the foregoing, we shall be entitled to receive injunctive relief, immunity or other equitable remedies from within the jurisdiction of the State of Karnataka. Under no situation shall the arbitrator be allowed to grant punitive damages, including but not limited to central or state laws allowing multiple or punitive damages. Every claimed award of punitive or multiple damages shall be void and unenforceable outside the jurisdiction of the arbitrator.
By Agreeing to These Terms of Service, You Are Waiving Your Right to a Trial as Well as Your Right for the Court to Hear a Claim Arising in Connection With the Agreement, Among Other Waivers of the Rights That Have Been Set Forth in This Agreement.


To the extent that you are located in India, if any of the provisions of this Agreement are not permitted by applicable law or regulations, those provisions shall have no force or effect as between you and The Dog Box. If any part of these Terms and Conditions is found to be unlawful, void or unenforceable, that part shall be deemed to be null and void and shall not affect the validity and enforceability of the remaining provisions as both you and the Dog Box.

Entire Agreement

These Terms and Conditions shall constitute an entire agreement between the parties relating to the subject matter in question. We may, at our absolute discretion and without notification, amend these terms and conditions at any time by updating this document.

For Additional Information

If you have any questions about these Terms and Conditions, please contact info@thedogbox.in

Copyright © 2023, The Dog Box, Inc. All Rights Reserved.